It works well and the customer service is utterly fantastic. But in the last several years, they consistently drop off on weekends in the United States. That's my only complaint. I don't know if other users in other countries have this problem, but I do. The main reason I stay with it is because of their outstanding customer service. I've used Live Chat with them and have always been satisfied. Because I'm an astrologer and am using astrological software that only works with Windows XP, they found me a work around, which I really appreciated. I very much like them.

I've used Witopia for 3 years running from Taiwan with excellent results. However, I re-upped this year because I'm moving back to Taiwan in July. And now Witopia drops off every few hours. I've spoken with their 24/7 tech support 4 times. In each case they say..."maybe it's your network", "maybe when you move it will be better". They have yet to suggest anything to improve the situation other than "reset your network settings", which didn't work. In other words, even though my home network does not drop off (at least not with the naked eye), Witopia doesn't have any way to make their connection more robust. I suggested auto-reconnect. They said it was already in place. Well, it's not auto-reconnecting. I'm done talking to their tech support. I'm out of patience with them and they frustrate me to death. If the situation does not improve (and I don't see how it can since this drop-off problem has been going on now for well over a month), I'll be forced to drop Witopia and go with another VPN service. I should have done my homework before I purchased Witopia. It's not rated all that high.