The service itself cuts my speed to a fifth to what I normally have. I basically didn't use it and forgot about it, until the annual renewal arrived with the $84 fee. I politely asked to cancel it and refund me the money since I wasn't planning to use it. They refused it, using their policy and the classic "there's nothing we can do" and blaming me since I agreed with it. Even if it's legal (because they are based in Sweden) it's still a bad move toward customers.